Privacy Policy

FindFlightNow ("we", "us", "our") is an online travel assistance service that helps customers search for, compare, and book airline tickets. This Privacy Policy explains what personal information we collect when you visit our website or contact our travel advisors, how we use and protect it, who we share it with, and the choices you have.

By using our website or calling our support line, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Depending on how you interact with us, we may collect the following categories of information:

• Contact information: your name, email address, phone number, and billing address.
• Travel information: departure and arrival cities, travel dates, number of passengers, passenger names as they appear on travel documents, date of birth, and frequent flyer details needed to complete a reservation.
• Payment information: payment card details and billing information provided to process your booking. Card details are used only to complete your transaction.
• Communications: records of calls, emails, and messages with our support team, which may be recorded or monitored for quality assurance and training.
• Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, and the date and time of your visit.
• Advertising and analytics identifiers: cookie identifiers and similar technologies used to measure ad performance and understand how visitors use our site.

• Directly from you, when you speak with our advisors, submit a form, request a quote, or contact support.
• Automatically, through cookies, pixels, and similar technologies when you browse our website or click on our advertisements.
• From travel partners such as airlines and ticketing providers, who confirm or update the status of your booking.

We use personal information only for legitimate business purposes, including to:

• Search for fares, make and confirm reservations, and issue tickets on your behalf.
• Process payments and prevent fraudulent transactions.
• Communicate with you about your itinerary, schedule changes, cancellations, refunds, and customer support requests.
• Send you promotional offers and travel deals, where you have agreed to receive them. You can unsubscribe at any time.
• Measure the effectiveness of our advertising and improve our website, services, and customer experience.
• Comply with legal obligations, resolve disputes, and enforce our terms.

We do not use your information for purposes that are incompatible with those described above without notifying you and, where required, obtaining your consent.

We use cookies, web beacons, and similar technologies to operate our website, remember your preferences, analyze traffic, and measure and improve our advertising. For more detail, please review our Cookie Policy.

We use Google Ads, including conversion tracking and call tracking. Google uses cookies and similar technologies to record when you click on one of our ads, when you visit our site, and when you take an action such as calling us. Google may also use this information to show you ads based on your prior visits to our website, which is sometimes called remarketing.

Information collected through these tools is processed by Google in accordance with its own privacy practices. You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites.

• To manage or opt out of personalized advertising from Google, visit Google Ads Settings at adssettings.google.com.
• To opt out of Google Analytics measurement, you can install the Google Analytics Opt-out Browser Add-on from tools.google.com/dlpage/gaoptout.
• You can also block or delete cookies through your browser settings. Doing so may affect certain features of our website.

We do not sell your personal information for money. We share information only as described below and only to the extent necessary:

• Airlines and travel suppliers: to book, ticket, change, or cancel your reservation.
• Payment processors and fraud-prevention providers: to process your payment securely and protect against unauthorized transactions.
• Service providers: companies that help us operate our business, such as telephony, hosting, analytics, and customer communication vendors. They may use your information only to perform services for us.
• Advertising and analytics partners, including Google: to measure and improve our advertising, as described in Section 5.
• Legal and safety: government authorities, courts, or other parties when required by law or when necessary to protect the rights, property, or safety of our customers, our business, or the public.
• Business transfers: a successor entity if we are involved in a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information unless you are notified otherwise.

Payment card details you provide are used solely to complete your purchase and are transmitted using industry-standard encryption. We do not store full card numbers or security codes longer than necessary to process your transaction and meet legal and card-network requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration. These include encrypted connections (HTTPS), access controls, and limiting access to personal data to staff and partners who need it.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you and the relevant authorities as required by applicable law.

We keep personal information only for as long as needed to fulfill the purposes described in this policy, including providing our services, meeting accounting, tax, and legal requirements, resolving disputes, and enforcing our agreements. When information is no longer needed, we securely delete or anonymize it.

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request deletion of your personal information, except where we must retain it for legal or legitimate business reasons.
• Opt out of marketing emails and calls by using the unsubscribe link in our messages or by contacting us.
• Withdraw consent you previously gave us, where processing is based on consent.

To make a request, contact us using the details in Section 16. We may need to verify your identity before fulfilling a request, and we will respond within the time required by applicable law.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to know what personal information we collect, use, disclose, and share; to request deletion or correction of your personal information; and to opt out of the sale or sharing of your personal information. You will not receive discriminatory treatment for exercising these rights.

We do not sell personal information for monetary value. Some advertising and analytics activities, such as the use of Google Ads cookies described in Section 5, may be considered "sharing" for cross-context behavioral advertising under California law. You may opt out at any time by contacting us at the email or phone number below or by using the opt-out tools described in Section 5.

You may also use an authorized agent to submit a request on your behalf. We may require proof of the agent's authority.

Residents of other U.S. states with comprehensive privacy laws, such as Colorado, Connecticut, Virginia, Texas, and Utah, may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising, the sale of personal data, and certain profiling. Contact us to exercise these rights. If we decline your request, you may appeal by replying to our decision, and we will review it as required by law.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13 through our website, and we do not direct advertising to children. Information about minor travelers is collected only from a parent or guardian and only as needed to complete a booking. If you believe a child has provided us with personal information without parental consent, please contact us and we will delete it promptly.

Some browsers offer a "Do Not Track" signal. Because there is no common standard for responding to these signals, our website does not currently change its behavior when one is received. We do honor opt-out preferences set through the tools described in Section 5.

Our services are directed to customers in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Our website may link to third-party websites, including airline sites. We are not responsible for their content or privacy practices and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date. If changes are material, we will take additional steps to notify you where required by law. Your continued use of our services after changes are posted means you accept the updated policy.